Bakkie Hire app · Customers
Privacy policy
This policy explains what personal information the Bakkie Hire app collects, why we collect it, and the choices you have. It applies to customers who create an account and book bakkies through the app. Drivers, see the driver privacy policy.
Information we collect
- Account details: your name, email address, phone number, and password. We store your password only in hashed form.
- Booking details: pickup and drop-off addresses and their map coordinates, the pickup date and time, the vehicle type you choose, and your description of the goods.
- Address search: as you type an address, the text is sent to Google Maps Platform to suggest matching places. Google’s privacy policy applies to that service.
- A sign-in token stored on your device so you stay signed in. The app does not access your device’s location, contacts, photos, or files.
How we use your information
- To create and manage your account.
- To price your bookings and offer them to drivers near the pickup.
- To contact you about your account, a booking, or a support request.
- To keep the service secure and prevent fraud and abuse.
Biometric sign-in
If you sign in with your fingerprint or face, your device performs that check. We never receive or store your biometric data.
Sharing
Drivers who can take your booking see its pickup and drop-off addresses, date and time, vehicle type, goods description, and price. We use service providers to run the app: Google Cloud hosts our servers and data, and Google Maps Platform provides address search. We do not sell your personal information.
Retention
We keep your account information while your account is open. When you delete your account we remove your profile and sign-in details. Records of bookings you made (addresses, dates, and prices) are kept as transaction records for as long as we need them for legal, tax, or dispute-resolution purposes.
Deleting your account
You can delete your account at any time from Profile > Delete account. You can also ask us to delete it online or by email:
Your rights
Under the Protection of Personal Information Act (POPIA) you may ask to access, correct, or delete your personal information, or object to how we use it. Email support@bakkie-hire.co.za to make a request. You can also complain to the Information Regulator of South Africa.
Children
The app is not intended for anyone under 18.
Changes and contact
We will update the date above when this policy changes. Questions? Email support@bakkie-hire.co.za.